HELP + FAQ
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CUSTOM AND PERSONALIZED ORDERS
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None of the items in store catch your fancy?
We are able to create a piece based on gemstones and colours of your choice!
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Here are some things you need to know about these order types:
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Turnaround time:
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Current turnaround time is 5-10 business days, depending on availability of materials. If I have to order in gemstones or materials that are out of stock, it may take 15-20 business days for completion of the order.
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Are design requests allowed?
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Working hand-in-hand with the customers to create a design is an exciting development journey that brings us closer together. We are open to hearing your preferences and favourites, and will take them into account when creating a design according to the STONE AND PEARL signature style. Do note that we respect the originality of other jewellery designers and try to avoid copying styles. The customers whom we have worked with trust our direction as we turn their favourite gemstones and colours into a piece that they can call their own. Share with us what you have in mind, and we can work something out together!
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Reviewing:
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We will send you pictures of the finished item(s) for your approval before shipping the item(s) out to you.
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Interested to get a custom piece done for yourself? Contact us.
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GIFT CARD POLICY
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1. The SP E-Gift Card is redeemable only on www.stoneandpearlin.com.
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2. The SP E-Gift Card shall have a minimum validity period of 1 year.
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3. The SP E-Gift Card shall be deemed to be active upon loading of minimum value of Rs 500.
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4. The SP E-Gift Card cannot be used to purchase other gift cards.
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5. Multiple E-Gift Cards cannot be clubbed in a single order.
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6. In cases where the order is cancelled, the E-Gift Card amount shall be refunded to the source E-Gift Card.
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7. The balance amount, if any, will have to be paid by the Customer at the time of purchase.
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CARE INSTRUCTIONS
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We understand that your fine jewellery is a valuable possession and keeping it clean and shiny is top priority. Getting your fine jewellery professionally cleaned by jewellers is a good option.
STORAGE AND CARE
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Equally important is storing your fine jewelry the correct way to ensure that it doesn’t get scratched or accumulate dirt over time.
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1. Store in a Cool and Dry Place
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Fine jewellery needs to be kept away from excess heat and humidity. To maintain the brilliance of your fine jewellery store them in a cool and dry place.
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2. Protect Your Jewellery Against Scratches and Tangles
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Store your jewellery in a soft and clean environment to avoid dirt and scratches. Diamonds are one of the hardest substances on earth. You should ideally store your jewellery pieces individually to make sure they don’t scratch against other gemstones or metals, preferably in your SP pouches and boxes. To maintain the lustre of your jewellery, place it in re-sealable poly bags/air-tight container to prevent it from oxidation. Remember to also hook your necklace to a part of the pouch to prevent tangling. Alternatively, you could hang your long and dainty necklaces in a sheltered cupboard.
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WHAT TO AVOID
1. Using Abrasive Chemicals
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Steer clear of harsh chemicals such as bleach, acetone or powdered detergent to clean your fine jewellery. Avoid wearing your fine jewellery when cleaning dishes, bathing, gardening or doing housework for abrasive cleaners and chemicals found in certain products can damage the metals and gemstones.
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2. Applying Lotions, Makeup and Perfume After Putting on Your Fine Jewellery
The chemicals found in perfume, hairspray, make-up, nail polish remover, sun-tan lotion, body oils and deodorant can also be harmful to your fine jewellery - best to use these before putting your jewellery on when getting ready.
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3. Excessive Physical Activity
It is best to avoid playing tactile sports for high pressure impacts on your fine jewellery can loosen the setting. Another consequence of strenuous physical activity is excessive sweating. Sweating and dirt build up can over time dull the appearance of your fine jewellery.
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REPAIRS
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All STONE AND PEARL products are very delicate; it cannot be handled roughly under any circumstance. There's a lot of design planning and visual consideration before we make a piece to maintain its delicate design aesthetic.
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However, SP is happy to repair your item for you. Repair charges are dependent on the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Incase the customer informs about the damage caused from our end or during transit and supports it with imagery within 24 hours of receiving the product, we shall be happy to repair it for you with no additional cost.
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