REFUND & CANCELLATION

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REFUND

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Domestic Orders:

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, we will ask for your bank details and, then your refund will be processed, and a credit will automatically be applied to your bank account, within a certain amount of days.

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Late Or Missing Refunds:

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If you haven’t received a refund yet, first check your bank account again. 

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at stoneandpearlin@gmail.com.

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International Orders:

 

If you receive any defective product, do contact us immediately by mailing us at stoneandpearlin@gmail.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.

If you have received the product and you do not like it, the same can be returned within 15 days . The shipping charges for sending the products back has to be borne by the customer.

The amount refunded to you would be only for the products not the shipping charges.

We unfortunately do not have an exchange policy for international customers.

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CANCELLATION​

 

Domestic Orders:

 

Incase there is an order cancellation, please do so before it is shipped. Shipping & COD charges are non-refundable once the order is dispatched. Please mail us at stoneandpearlin@gmail.com to place your request.

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International Orders:

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If you have to cancel an order, please do so before your order is shipped. Once shipped, the order cannot be cancelled. Please mail us at stoneandpearlin@gmail.com to place your request.